=LDR 00000nam 2200000 4500 =001 $a INLIS000000000009743 =005 $a 20261102093034 =008 $a 261102################g##########0#ind## =022 ##$$a 979-686-997-7 =035 ##$$a 0010-1126000018 =082 ##$$a 658.812 =084 ##$$a 658.812 JOH a =100 #$$a John Tschohl =240 ##$$a Achieving Excellence Through Customer Service =245 ##$$a Achieving Excellence Through Customer Service $b Unggul Bersaing Melalui Layanan Pelanggan $c John Tschohl =246 ##$$a =247 ##$$a =260 ##$$a Jakarta $b Gramedia Pustaka Utama $c 2003 =300 ##$$a 294 $b $c 14,5 x 23 $e =310 ##$$a =321 ##$$a =336 ##$$a =337 ##$$a =338 ##$$a =520 #$$a =600 #$$a =700 #$$a Steve Franzmeier =740 ##$$a Achieving Excellence Through Customer Service =856 ##$$a =Wor $a 1 =all $a 1