=LDR  00000nam  2200000   4500
=001  INLIS000000000002342
=005  20240603111658
=035  ##$$a 0010-0624000006
=007  ta
=008  240603################g##########0#ind##
=020  ##$$a 978-602-00-3169-9
=082  ##$$a 658.834 2
=084  ##$$a 658.834 2 GRA c
=100   #$$a Grace Henny
=245  1#$$a Call center : $b call center handbook mengupas tuntas layanan pelanggan /$c Grace Henny; ilustrasi, Agus Willy
=260  ##$$a Jakarta :$b Elex Media Komputindo,$c 2012
=300  ##$$a xx, 230 halaman : $b ilustrasi ; $c 20 cm
=650  #4$$a call center
=700   #$$a Agus Willy $g ilustrasi
=504  ##$$a Bibliografi : halaman 229-230